- You are entitled to be treated professionally and courteously at all times by all members of staff.
- You are entitled to have your concerns fully explored and receive a full explanation of your illness.
- You are entitled to ask for a second opinion if you are unhappy about your treatment.
- Any information about you will never be divulged to any third party without your (usually written) consent.
- You should keep appointments you have made and turn up on time or cancel at least one hour before.
- You should do your best to follow advice you have been given
- You should only ask for home visits or urgent appointments when they are really necessary
Should the Practice wish to remove a patient as per the GMS contract:
13.10. Removals from the list at the request of the Contractor 13.10.1. Subject to clauses 13.11.1 to 13.11.8, where the Contractor has reasonable grounds for wishing a patient to be removed from its list of patients which do not relate to the person’s age, appearance, disability or medical condition, gender or gender reassignment, marriage or civil partnership, pregnancy or 69 maternity, race, religion or belief, sexual orientation or social class the Contractor must: (a) give notice in writing to the Board that it wants to have that person removed; and (b) subject to clause 13.10.2, give notice in writing to that person of its specific reasons for requesting the removal of that person. 13.10.2. Where, in the reasonable opinion of the Contractor, the circumstances of the person’s removal are such that it is not appropriate for a more specific reason to be given, and there has been an irrevocable breakdown in the relationship between the relevant person and the Contractor, the reason given under clause 13.10.1 may consist of a statement that there has been such a breakdown. 13.10.3. Except in the circumstances specified in clause 13.10.4, the Contractor may only request the removal of a person from its list of patients under clause 13.10.1, if, before the end of the period of 12 months beginning with the date of the Contractor’s request to the Board, the Contractor has: (a) warned that person of the risk of being removed from that list; and (b) explained to that person the reasons for this. 13.10.4. The circumstances specified in this clause are that: (a) the reason for the removal relates to a change of address; (b) the Contractor has reasonable grounds for believing that the giving of such a warning would: (i) be harmful to the person’s physical or mental health, or (ii) put at risk the safety of one or more of the persons specified in clause 13.10.5; or (c) the Contractor considers that it is not otherwise reasonable or practical for a warning to be given. 13.10.5. The persons referred to in clause 13.10.4 are: (a) if the Contractor is an individual medical practitioner, the Contractor; (b) if the Contractor is a partnership, a partner in the partnership; (c) if the Contractor is a company limited by shares, a person who is both a legal and beneficial owner of shares in that company; 70 (d) a member of the Contractor’s staff; (e) a person engaged by the Contractor to perform or assist in the performance of services under the Contract; or (f) any other person present on the practice premises or in the place where services are being provided to the patient under the Contract. 13.10.6. The Contractor must keep a written record of: (a) the date of any warning given in accordance with clause 13.10.3 and the reasons for giving such a warning as explained to the patient concerned, or (b) the reason why no such warning was given. 13.10.7. The Contractor must keep a written record of the removal of any person from its list of patients under clause 13.10 which must include: (a) the reason given for the removal; (b) the circumstances of the removal; and (c) in cases where clause 13.10.2 applies, the grounds for a more specific reason not being appropriate, and the Contractor must make this record available to the Board on request. 13.10.8. The removal of a person from the Contractor’s list of patients must, subject to clause 13.10.9, take effect from whichever is the earlier of: (a) the date on which the Board is given notice of the registration of that person with another provider of essential services (or their equivalent), or (b) the eighth day after the Board is given notice under clause 13.10.1(a). 13.10.9. Where, on the date on which the removal of a person would take effect under clause 13.10.8(b), the Contractor is treating that person at intervals of less than seven days, the Contractor must give notice in writing to the Board of that fact and the removal is to take effect on whichever is the earlier of: (a) the eighth day after the Board is given notice by the Contractor that the person no longer needs such treatment, or (b) the date on which the Board is given notice of the registration of the person with another provider of essential services (or their equivalent). 13.10.10. The Board must given notice in writing to: (a) the person in respect of whom the removal is requested; and (b) the Contractor, that the person’s name has been or is to be removed from the Contractor’s list of patients on the date referred to in clause 13.10.8(b) or 13.10.9.