The partners at Finch Hill Health Centre welcome comments and suggestions from their patients and these can be submitted via our website or in writing to the Practice Manager.
If you have a comment or complaint about the surgery we encourage you to report this through the correct channels, not via social media such as Facebook. The practice always investigates complaints and responds to patients in a timely way.
The partners will not hesitate to remove a patient from the surgery list if they are found to have made libellous statements or defamatory comments about the surgery or a member of the surgery staff. The legal definition of defamation is:
“any intentionally false communication, either written or spoken, that harms a person’s reputation; decreases the respect, regard, or confidence in which a person is held; or induces disparaging, hostile or disagreeable opinions or feelings against a person.”